Terms of Use
Joining clauses sit there, and the privacy wording that touches them — what we keep after an account closes, for instance — is written to match this page clause for clause.
This policy explains what we collect when you open an account with us, why we collect it, and the choices you keep over it. It covers sign-up details...
How long we hold a record depends on where local law permits us to operate and what the rules in that market ask of us. Inside supported regions we keep transaction references tied to JazzCash, Easypaisa, SadaPay and Raast so your account history stays reconcilable, and we trim identifiers we no longer need. Where two markets differ, the stricter local rule applies
to that account.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
If something about your data needs a human answer, you have three ways to reach our policy desk, and none of them require you to guess an email address. Give us the account email you signed up with and we can trace the request quickly. We aim to answer inside one working day across Pakistan.
Write to our policy desk from the email address linked to your account so we can verify the request, reply with the data we hold, and set out your next step.
Raise a data question inside your account area and it lands with the same desk, tagged to your profile, so you skip proving who you are a second time.
Ask chat to route you to the policy desk and the agent passes your thread across with context, so you carry on from where you left off.
You should not have to take our word for how data moves. These are the habits behind the policy: what we collect, how we lock it down, and how we tell you...
We collect what an account needs to run — identity checks, device signals and payment references — and we keep device data coarse rather than tracing every tap you make in the lobby.
Sign-in sessions expire, and a new device that tries your account must pass a check before it sees anything. If a session looks wrong, we ask you to confirm before it continues.
JazzCash, Easypaisa, SadaPay and Raast references sit in our books as reconciliation records, not spare balances we can reach. Withdrawal checks read them, and nothing else does.
When a clause shifts, the revision date at the head of this page moves with it and the changed line is called out, so you spot what is new without reading everything again.
The policy is published in Pakistani English with the local payment names intact, so JazzCash and Easypaisa steps read the same here as they do inside your account area.
One team owns this page and answers for it. When you write in with a data question, the same people who drafted the clause read your message and reply in plain words.
This page does not stand alone. It sits beside the other terms you accepted when you joined, and we keep the same wording, the same defined terms and the same revision date...
Joining clauses sit there, and the privacy wording that touches them — what we keep after an account closes, for instance — is written to match this page clause for clause.
The banner and this page describe the same cookies in the same words, so switching analytics off behaves exactly the way the policy says it should on your next visit.
Rules on one account per person line up with the identity data we hold. Read them together and you see why a duplicate sign-up gets paused instead of quietly merged.
The rails page names JazzCash, Easypaisa, SadaPay and Raast the same way we do here, and both explain that references are kept for reconciliation rather than marketing use.
Encryption, session timeouts and device checks are described in the same terms on both pages, so nothing about how we lock an account reads differently depending on where you look.
Where a market needs a translated copy, the Pakistani English version stays authoritative and the translation carries the same revision date, so the two never drift apart quietly.
Policy pages on this site are dated and refreshed together, which is why a change to data retention shows up on the same afternoon wherever the subject is mentioned.
Before you read a single clause, the page itself tells you how to move through it. A short strip above the headings says what the policy deals with...